Dear Patients,

I hope that you and your family remain well and safe. Nobody knows what the next few months will bring and I wanted to contact you, to advise what we, VisionCare Optometry and VisionCare Development, are doing to ensure that we can continue to take care of you, our patients.

VisionCare is closed and we expect to remain so throughout this crisis. Our telephone and emails provide a method of contacting the business.

Until further notice, we will be offering only what could be categorised as “high priority” emergency appointments with our optometrists. So that if you are simply making an appointment for a routine check-up or eye examination, then we ask you postpone this until normal service is resumed. If however, you are having problems with your hearing or vision, have lost your glasses, or any there is any other situation where you need our help, then we will do everything possible to ensure we are able to take care of you.

If you need supplies of contact lenses and solutions, these can be posted to you, without any additional charges. To request this service then either call the practice (01904 784040 or 01977 282100) or email enquiries@visioncareoptometry.co.uk, or use the messaging service from your MySight online account.

By taking these steps now, I am confident that whatever the future brings we will be able to continue to provide the high standard of service you have always received. All our staff will remain employed and salaried throughout the crisis and we look forward to welcoming you back into the practice when the threat of COVID-19 has passed.

Stay safe and well,

Ruth Perrott